Please read carefully all the information on this page. By purchasing any items from our web site, you agree with the following statements.

Shipping and Delivery

Shipping Methods – Domestic (USA)

Your order will be shipped out within 10-15 business days. However, since each berimbau is manufactured and assembled by hand, one at a time, there may be dispatch delay up to 2 weeks, depending on the workload. You will be notified by an email should your order processing be delayed.

All requests are processed in the order of receiving the payments. Delivery time and shipping costs depend on the item(s) ordered – please refer to the table below. Cabaças, vergas, and reco-recos are shipped fully insured, with tracking number provided.

In case you need the package to be delivered faster than the standard shipping times listed below, you may request Express USPS Mail, FedEx of UPS delivery via contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Domestic Shipping Rates

Items Category	Postal Service	Shipping and Handling
Vergas and Cabaças	Priority Mail® (2-5 business days)	$12.00 per item
Accessories	Parcel Post® (3-7 business days)	$4.00 to $6.00, rates vary depending on item

Shipping Methods – International

We ship worldwide. Your order will be shipped out within 10-15 business days. Delivery time and shipping costs vary depending on country – please refer to the table below. All items are shipped from the USA, fully insured, with tracking number provided.

When only accessories ordered, additional invoice will be emailed to cover international shipping costs. However, no additional invoice will be emailed if accessories are ordered along with berimbau.

International Shipping Rates (for vergas and cabaças)

Country	Postal Service	Shipping and Handling*
Canada	USPS Priority Mail® International (2-3 weeks)	$35.00 per item
Netherlands	USPS Priority Mail® International (2-3 weeks)	$43.00 per item
Austria, Belgium, China, Denmark, Finland, Greece, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland	USPS Express Mail® International (1-2 weeks)	$47.00 per item
Japan, New Zealand, United Kingdom	USPS Priority Mail® International (2-3 weeks)	$47.00 per item
France, Germany	USPS Express Mail® International (1-2 weeks)	$49.00 per item
Poland	USPS Priority Mail® International (2-3 weeks)	$49.00 per item
Hong Kong, South Korea	USPS Express Mail® International (1-2 weeks)	$50.00 per item
Czech Republic, Russia, Uzbekistan	USPS Express Mail® International (1-2 weeks)	$55.00 per item
Other countries	Please contact Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. for shipping arrangements.
*Listed shipping rates apply to berimbaus, vergas, and cabaças only.

Frequently Asked Questions

Which shipping service do you use?

USPS Service, both for domestic and international shipping. We do not use FedEx or UPS for international shipping, because it is significantly more expensive than USPS.

However, if your country is not included in our International Shipping list or if you want to receive the package faster, you may request FedEx of UPS delivery via contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

What payment methods do you accept?

All payments are processed via PayPal, meaning 100% secure transactions. It is not necessary to have your own PayPal account, as PayPal accepts most of credit cards, including MasterCard, Visa, American Express, and Discover. Though, if you have your PayPal account, checkout process will be even easier.

Can I track my order online?

Yes, in most cases. We will provide you with tracking number or delivery confirmation if your order total exceeds $25.00.

What if my order is lost or delayed?

Notify Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please keep in mind that most of the orders are insured, and we make you the full refund after the inquiry is processed by the Post Office.

Berimbau.us does not bear any responsibility for any delays in delivery caused by the shipping carrier, as well as for any financial losses connected with such delays.

What if my order arrives damaged?

If product is found to be damaged or any parts missing, notify the shipping company immediately. Only consignee may institute a claim with the carrier for damage incurred during shipping. Be sure to save the carton and packing materials for the carrier's inspection. Since your order is insured, you should receive the full refund from the postal service.

Is there a return policy?

All our sales are final. Unfortunately, we cannot offer a return policy, because most of our items are fragile and are always shipped in a perfect, brand-new condition. We do not resale used or rejected items, thank you for understanding.

We keep the information on our web site as comprehensive and detailed as possible, including high-quality pictures. Do not hesitate to ask additional questions while making your choice by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

What if my berimbau looks different than the photo on the web site?

Slight color variations in appearance are normal due to using natural materials. Insignificant construction changes are also possible, as we reserve the right to make some changes and improvements in design if they do not significantly change product characteristics.